We review your vehicle's details before issuing your appraisal. If the supported PST savings do not exceed your total service charge, including applicable taxes, we'll refund your payment.
Before issuing your signed appraisal, we check whether the supported PST savings exceed everything you paid us, including any rush upgrade, optional preparation fee and applicable taxes. If they do not, we stop and refund your full payment.
After delivery, if you believe the appraisal did not produce the supported savings, send us the relevant broker paperwork or Ministry decision and we will review it. A change of mind, or choosing not to use a completed appraisal, does not by itself qualify.
This guarantee does not limit your rights in the case of genuine errors or other applicable customer rights.